Refund & Cancellation Policy
Thank you for shopping at YONG SHENG SUPPLY SDN BHD
The following terms are applicable for any products that you purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
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Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to YONG SHENG SUPPLY SDN BHD
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Goods refer to the items offered for sale on the Service.
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Orders mean a request by You to purchase Goods from Us.
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Service refers to the Website.
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Website refers to YONG SHENG SUPPLY SDN BHD, accessible from www.yongshengssb.com.my
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You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
Your order will be cancelled when:
a) We cannot get your confirmation.
b) We do not receive your payment or payment proof within 48 hours after order made.
If you want to cancel an order, please email us at info@yongshengssb.com.my or 0122538899 Mr HL Thioh. All products, if there is any dispute, the company will be at the final decision
Return Policy
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. YONG SHENG will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 3 days after the confirmation.
Please return your purchase to the following address:
YONG SHENG SUPPLY SDN BHD
NO. 76, JALAN MAHARANI 84000
MUAR JOHOR.
Please contact us at info@yongshengssb.com.my or 012-2538899 Mr HL Thioh if you have any questions or doubts.
Refund Policy
All deposit and payments made are not refundable.
Refund will be made either one of the condition is met:
- The product is expired after received.
- The product is broken or damage when receive.
- The received quantity is different with the ordered quantity.
Exchanging Goods
Items sold are not exchangeable. Any changes pertaining to the order must be made 3 days before collection date. We reserve the right whether to accept or reject the particular changes request.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
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By phone / whatsapp: 012-2538899 Mr HL Thioh